1st December, 2010
Here are answers to common
If you don't see the
question/answer you are looking for, please use the Contact Us
link at the bottom of your profile page to let us know.
Logging-in and profile
I cant log-in to my profile
You can get a password reminder sent to the email address that you
registered when you set up your profile.
Click on the "forgot password" link
just under the log in box on the homepage.
Please be aware that the free
profiles and chat require you to set up a free profile; with a
username and password in order to log-in.
Full access to our famous films, personal ads
galleries (SmutBoxes) are paid members areas requiring a paid membership. When
you apply for a paid membership, you will be sent an email
confirming your upgrade to Silver or Gold membership status.
I'm not getting a 'forgot
You could be entering and incorrect username or email address.
Please be sure you enter the email address that you have registered
on your profile. Please also be sure to check your junk-mail folder
and that your email account is not "full". If you still
have problems, contact us using the Support form.
This indicates that the profile is
registered to a known and verified person who matches the profile.
I cannot upload photos to my
You can have up to 16 photos on your proifle. (more on verified
profiles) It could be that the photo you are trying to upload is too
big. Images can be up to 150kb in size. If you cannot resize your
photo, you can send it to
firstname.lastname@example.org you must state in your email to them, your
profile name and that you wish for your photo(s) to be resized for
your free profile.
I cannot delete pictures from my
Please click on the "my photos" button, you will see your photos
displayed. Under each photo there is a small box; click the box
under the photo that you wish to delete to make a tick appear in it,
then click on the [delete photos] button.
Profiles show a colorful ratings
stars. This can be switched off, by selecting [x] Hide
the Ratings panel? in Edit Profile's Profile Options
The Ratings bar simply indicates a
quality profile, so you can quickly see how popular a profile is on
To rate a profile, simply select a
star - from left (poor) to right (best quality). The power of your
vote depends on the quality of your profile.
Mailbox (mail messages)
I cannot delete my sent mail
As a security measure to prevent abuse, sent mail newer than 14
days cannot be deleted. This is so that we can investigate reports
of serious abuse or spamming if needed. To delete mail older than 14
days old, click on [edit profile], then scroll down to the bottom of
the page and tick the check box next to the "Automatically delete
your SENT mail older than 14 days old?" option, be sure to click on
[save profile] to save your changes.
Deleting your profile
I want to delete my profile
In order to delete your profile permanently, log into your profile,
click on the edit profile button, then scroll down the page and
click on the link that says "delete my profile permanently".
If you are unable to log into your
profile in order to delete it, please email us from the email
address you have registered on your profile giving your username and
password and we can delete your profile for you.
I deleted my profile - now I
want to reinstate it
Once you have asked for your profile to be deleted we cannot
retrieve it. Delete means delete - we don't keep your details
'backed-up' for your own privacy.
checking your Firewall settings
The BirchPlace Chat Room requires
access to port 8080 to function. On most computers, this access will
be automatic, but if you cannot access the chat room, try the remedy
below to open port 8080.
Step 1 - In Windows, go to Control
Panel and choose Windows Firewall.
Step 2 - Select the Exceptions tab
and choose the Add Port... button.
Step 3 - Add the port number 8080 and
type TCP (the Name is a description only, and can be written as
anything) and press OK.